Smart Office Solutions – Whitespace International

This is my latest article on Whitespace International, a smart office solutions provider, published on www.liveandinspire.com.

A lot of people have asked me how to start your own business. In this case the Nike adage “Just do it” is probably the best advice. One of the first questions is on getting a business premise or office.

One of my friends was looking at getting a business address in Solaris Mont Kiara. Since my office was there, he came by to have a look. I was immediately impressed by the way this place looked. It was clean and uncluttered. What also impressed me was the way my call was handled. The business administrators were polite, spoke good English and referred me to the Director very quickly.

Whitespace international was founded on smart business sense. As a virtual office, it has the basics you would expect such as nice office space, meeting rooms for rental, fax, email and receptionist services. However, it’s more than just a virtual office.

Their tagline is “Business Space Redefined”. It starts off at RM99/month moving up to RM299/month. What I liked about the packages is that you are not tied down for any particular period and you upgrade/downgrade as required without penalty. The Business Administrators are friendly and intelligent and able to help with referrals for accounting/audit firms, legal firms and company secretaries. They can also courier documents, order food etc. Should you need a room, you can book the meeting rooms by the hour.

What lessons could we learn from Whitespaceinternational?

1. Process excellence – their processes are impeccable with constant training and a detailed operations manual to ensure that processes don’t fail.

2. Get the right people. The process of hiring the business administrators is not easy. They have a 10% hire rate (after screening people) as they need to hire the right staff. Enable them and allow them run with their own initiatives.

3. Establish your niche vs. the competition and communicate this. They don’t just sell virtual office space – what they do is that they offer a smart business solution with well-trained Business Administrators. They also offer training sessions for entrepreneurs to increase their value add proposition.

4. Focus on the customer and have customer friendly policies such as variable packages and no minimum sign up period.

Their business is expanding and they are looking at a nationwide presence in Malaysia for starters. If you are interested in starting a business, this is one way to keep your costs down. On a personal note, I have been so impressed by this business I am now exploring ways to work with them.

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