Customer Service Processes- Booq Bags

As a seasoned traveller, I finally made the decision to get a smaller and lighter laptop. A trip to the store later and I had a new laptop. For some reason, there were few bags that fitted my laptop. A google search led me to Booq bags that made custom fitted bags for Macs. Having discovered them online, I now needed a Malaysian retailer/retailer that shipped to Malaysia.

Booq customer service (Pre-sale)
When I wrote into Booq bags to find a retailer, they responded within 24 hours via email. This is really important. You need to make sure that you capture your customer at the point of interest. Delay can result in lost business.

The product experience

Within a couple of months. the strap of my bag started to fray and it looked like this.

Damaged strap

Booq customer service (Post sale – aka return process)
I emailed the pictures of the frayed bag strap to the customer service email. The reply came within 24 hours. They requested 3 pictures and my mailing address.

Traditionally, companies requested you to :-
1. Send back the damaged product (pay international postage)
2. Which they would then examine and then decide if it was a product fault or if it was out of warranty or if they should replace it.
3. And communicate accordingly to the customer.

I was pleasantly surprised when Booq informed me the replacement strap would be sent to me at their expense.

By doing the right thing and cutting down on their processes, they have saved their staff time as well as retained a customer who will then tell others about their service.

Key takeaway.
Making the return process simpler and less expensive created customer satisfaction and loyalty. It has also impressed me so I will probably by my next bag from Booq.

Companies should regularly examine their processes and see how to simplify them. The increase in productivity and customer satisfaction will generate substantial returns.

22 Responses to “Customer Service Processes- Booq Bags”

  1. Some truly superb posts on this internet site, regards for contribution. “We are always in search of the redeeming formula, the crystallizing thought.” by Etty Hillesum.

  2. Hi you really ought to see this while its still hot!

  3. Roger Konz says:

    Need help together with Calculus or other Math concepts classes as well as homework? Have a look at our teacher and training videos online!

  4. Need help using Calculus or other Mathematics classes along with homework? Take a look at our teacher and training videos on youtube!

  5. Manuel Abeledo says:

    Just happen to me that my Booq Boa straps started to tear down. I contacted Booq customer service yesterday, asking for some solution. As I said to them, I’m willing to fix it by myself if I have to because sending the bag back to California is too expensive, but I need some advice or material to do so.

    I’ll let you know their answer, hope it’ll be as good as yours 🙂

  6. admin says:

    Hi Manuel, Hope you got a great answer. All the best! Juarez

  7. Bernadette says:

    It was hard to find your page in google. I found it on 15 spot,
    you should build some quality backlinks , it will help you to get more visitors.
    I know how to help you, just type in google – k2 seo tips and tricks

  8. Car Interior says:

    Thank you, I’ve just been looking for information about this subject for ages and yours is the best I’ve found out so far. However, what in regards to the bottom line? Are you positive concerning the source?

  9. hey I was very impressed with the setup you used with this blog. I use blogs my self so very good job. definatly adding to bookmarks.

  10. You made some good points there. I did a search on the subject and found most guys will approve with your website.

  11. Discover all that is definitely about News and why it suggests a great deal.

  12. Signup Now says:

    you could have a fantastic weblog here! would you wish to make some invite posts on my weblog?

  13. Maria Rees says:

    My partner and i never know about you individuals but also for us the particular format of your weblog is very important… I might declare virtually as much as the particular submit by itself. Moreover I am insane regarding movies… or perhaps, ought to be reality, Virtually any advertising content in any respect. As a result, anytime My partner and i find a write-up along these types of traces My spouse and i merely want the particular OP embeds some on the web movie somewhere. These days, the many blog owners usually don’t… I can not think about the reason why?… We otherwise this could happen varies dependant when the content… However I nonetheless imagine that it will be suitable for nearly any sort of content material, as it would likely continually be nice to determine the comfortable and also helpful confront or possibly hear a new voice whenever very first getting. Anyhow, lokks like I am a little bit away subject using this type of?.. Proper… It appears to be that! Hehe… Thanks a good deal with regard to enriching the internet with this post!

  14. For most recent news you have to visit internet and on web I found this web site as a most excellent web page for hottest updates.

  15. I precisely had to thank you very much yet again. I do not know what I could possibly have taken care of without the actual methods discussed by you on this concern. It was actually a very difficult dilemma in my circumstances, nevertheless seeing a expert tactic you solved it forced me to leap over delight. Extremely happy for your work and as well , believe you realize what an amazing job you happen to be providing training the rest using your website. Probably you haven’t met any of us.

  16. Thanks for sharing your thoughts on m88a. Regardsmy web site :: m88bc

  17. Some items i’ve seen in terms of laptop or computer memory is that often there are attributes such as SDRAM, DDR etc, that ought to fit in with the specs of the mother board. If the personal computer’s motherboard is reasonably current although there are no operating-system issues, improving the memory literally will take under a couple of hours. It’s among the easiest computer upgrade types of procedures one can envision. Thanks for sharing your concepts.

  18. cbi kentz says:

    *After study a couple of of the blog posts on your internet site now, and I truly like your way of blogging. I bookmarked it to my bookmark website list and will be checking back soon. Pls check out my web web site as properly and let me know what you think.

  19. Youre so cool! I dont suppose Ive learn something like this before. So very good to uncover somebody with some exclusive tips on this topic. realy thank you for beginning this up. this site is something that is needed on the net, somebody with somewhat originality. beneficial job for bringing something new towards the internet!

  20. hacamat says:

    This really is excellent content! I am swept away by your presentation and exclusive viewpoints. I agree with so considerably of your post. I’ll come back.

  21. Very good post. I learn something tougher on different blogs everyday. It’ll at all times be stimulating to learn content from other writers and observe somewhat 1 thing from their store. I’d choose to use some with the content on my blog whether or not you don’t mind. Natually I’ll offer you a link inside your internet weblog. Thanks for sharing.

  22. This internet website is often a walk-through rather than the details you wanted about it and didn’t know who ought to. Glimpse here, and you will definitely discover it.

Leave a Reply